Shipping policy
Order Processing All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). You'll receive a confirmation email once your order has been dispatched.
Delivery Times We ship to the United Kingdom and internationally. Estimated delivery times are as follows:
- United Kingdom: 7–15 business days
- International: 10–20 business days
Please note these are estimates and occasional delays may occur due to high demand, customs processing, or courier circumstances outside our control.
Tracking Once your order has been dispatched, you'll receive a tracking number by email so you can follow your delivery every step of the way.
Shipping Costs
- Orders over £55: Free standard shipping
- Orders under £55: A flat shipping rate is displayed at checkout
Lost or Delayed Parcels If your order hasn't arrived within the estimated timeframe, please contact us at [your email address] with your order number and we'll investigate straight away.
Customs & Import Duties For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Contact Us For any shipping queries, please reach out to us at expresscj123@gmail.com and we'll be happy to help.